Experience Reynolds and Reynolds at NADA 2017

At our booth, you can: 

  • Explore the future of automotive retailing.
  • Engage with Reynolds solution experts.
  • Experience live software demonstrations.

 

© 2016 The Reynolds and Reynolds Company. All Rights Reserved.

Thursday, January 26 at 1:00 p.m.

Thursday, January 26 at 4:00 p.m.

Saturday, January 28 at 9:00 a.m.

In 1916 there were almost no regulations concerning selling or leasing vehicles. Jumping ahead to 1940, the entire car-buying process only required one piece of paper. Today, over one hundred years later, 39 feet of paper is required to complete a car deal. When and why did the automotive industry become so regulated?

Throughout the session, the presenters will delve into the ebbs and flows of compliance laws and regulations as they have changed over the past 100 years.

You will leave this session with a better understanding of the history of the twenty-five most significant laws that impact dealerships, tips on how to comply with those laws, twenty pragmatic solutions to those laws, and an insight on what compliance risks lie ahead. 

FEATURED SESSION:
A Century’s Worth of Compliance Advice

Terry is the Director of Compliance at Reynolds and Reynolds for the last ten years. He is also a columnist for P&A Magazine and has authored numerous articles in publications such as Consumer’s Digest and F&I Magazine during his sixteen years prosecuting dealers with the Florida Attorney General’s Office. 

Terrence J. O’Loughlin, J.D., M.B.A. 

David Robertson, M.B.A. 

David has brought forty-four years of in-dealership and aftermarket industry third party administrator experience to more than 175 F&I-related articles published in trade and popular press publications. He is an Association of Finance and Insurance Professionals Cofounder and its Executive Director.

Tom Hudson, Esq. 

Tom is the author of several books, including the F&I Legal Desk Book, along with hundreds of articles during his forty-three years of legal practice. 

MEET THE PRESENTERS:

Thursday, January 26 at 4:00 p.m.

Saturday, January 28 at 9:00 a.m.

Saturday, January 28 at 10:30 a.m.

We all know the ABCs of business – Always Be Closing. Dealerships have relied on CRM solutions in sales to help teams meet, greet, qualify, manage, and close. But what about on the back end? Once service customers leave, data from their visits are stored on paper ROs in various systems. Dealerships are not tracking important metrics like declined services and profits from upsells. This session will highlight specific ways to embrace CRM in service, implement modern tools, enhance the customer experience, become more efficient, and accelerate profits. 

FEATURED SESSION:

Rethink Service:
How to Capture Every Opportunity

Rob Leary

Rob is the National Director of Sales, in Fixed Operations for Reynolds and Reynolds. With over 25 years of automotive experience, he offers passion and knowledge about what is important in today’s rapidly evolving automotive world. As a proponent of data-driven process changes, he constantly looks for ways to help businesses increase efficiency, maximize profits, and transform their environment.

MEET THE PRESENTER:

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Booth #2201

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